Debtor Management

Debtor management

Get paid on time, every time


It's estimated that 50,000 companies fail every year because of late-paying customers. This costs the UK economy £2.5bn. Not being paid on time is often regarded as a risk of doing business. But it doesn't have to be like this.


Every business has to collect cash from its customers in exchange for its products or services. But being paid late creates massive problems for you: cashflow crunches, reduced profitability, stress, impact on customer relationships.


You need to ensure that collecting cash is a proud part of your organisation's culture. It should come as no surprise that the companies who are in control of their debtors are more successful.

which cash-collection challenges are you facing?

forecasting

Late payments and insolvencies will play havoc with your cashflow and erode your profit margin. Why should another party's bad behaviour disadvantage your business?

Cost

Credit control can be expensive. Do you really understand the cost in your business of delinquent debtors? Prevention is better than cure.

Client relationships

Do you dread having to chase that customer for payment? Will they do it again next time? If you're feeling an imbalance in your relationships, it's time to do something about it.

Time

How much time, effort and emotion do you put into chasing debtors? Wouldn't it be great if payment of your invoices was a frictionless process that just worked. Think what else you could be doing with that time.

Accountability

Who is responsible for ensuring bad debt isn't an issue in your business? You need to find a way so that all departments in your business are always thinking about getting paid on time. Not passing it on to another team.

How can we help?

  • Due Diligence

    DD is an assessment conducted in many areas of business. For Credit Managers, the thing we will de-risk is the most important part of your business... your cashflow.


    We'll spend time with you reviewing areas such as

    • Terms and Conditions
    • Credit Applications
    • Personal Guarantees
    • Minimum Credit Ordering
    • Credit Referencing and Background Checks
    • Credit Limits
    • Trade References
    • Deposits
    • Client Personas
    • Internal Business Conflicts.

    Online credit search tools have their uses, but they shouldn't be used in isolation. That's just a lazy approach to getting paid.

  • Client relationships

    Don't overlook the value that a strong client relationship can have on your ability to collect cash.


    We'll coach you in the following areas to optimise your cash collection from the strong relationships you've built:

    • Establishing Rapport
    • Developing Your Relationships
    • Personal Communications
    • Sales Communications
    • Relationships and Credit Control
    • Who Gets Paid First
    • Internal Business Conflicts

  • Sales communications

    Your Sales Communications are a key weapon in your fight for confident cashflow. How you communicate with your customers immediately before, during and after the sale can have a huge effect on whether you get paid on time.


    We'll assess with you the impact of:

    • Superior Terms or Who's In Charge Here?
    • Terms as a Bargaining Tool
    • Thanks for the Business
    • Gathering Information
    • Sales Communications and Invoicing
    • Relationships and Credit Control
    • Internal Business Conflicts

  • Invoicing strategy

    Many businesses misunderstand the role of invoicing. That done well, it can support future sales and business development, as well as supporting confident cashflow.


    We'll consider with you:

    • How to Issue Your Invoices
    • When to Issue Your Invoices
    • Who and Where To Send To
    • Closing Down the Escape Routes
    • Setting the Agenda
    • Remind and Reinforce
    • Seamless Links to Credit Controllers
  • Credit Control

    As good as your business processes may be up to now, there's always the likelihood that a customer or two will be late in paying you.


    When this happens, you must have the ability to move swiftly and seamlessly to a concentrated, professional credit control process so you can get your cash in the bank at the earliest opportunity and be fully prepared to implement any enforcement action which may be required.


    We'll review with you:

    • When Should Credit Controllers Become Involved?
    • What Must Credit Control Achieve? 
    • Who Can Carry Out Your Credit Control?
    • How Much time Should Be Given to Pay?
    • Threat or Promise?
    • Seamless Link to Professional Debt Recovery

insights

A man reviewing a legal document. The background is austere blue to show seriousness.
by Chris Ray 19 Jan, 2024
If you own a small or medium-sized business and have ever applied for a loan or credit facility, you may have come across the term "personal guarantee." Simply put, it's a legal contract between the lender and the borrower that states that one or more individuals will act as a guarantor for the loan, should the business be unable to repay it. In this blog post, we'll explore what personal guarantees are, why lenders require them, and how you can deal with them to protect yourself and your business.
A construction site in which a grinder is being used and sparks are flying
18 Aug, 2023
It's an open secret that the construction industry is currently going through a challenging period. This predicament has resulted from a confluence of factors, including the COVID-19 pandemic, escalating materials costs, labour supply issues, main contractors failing to meet payment expectations, and banks reducing their support for the sector. With increasing cash pressures and banks reducing the availability of borrowing facilities, the traditional avenues for financial support are becoming less accessible. But what options does a construction business owner have during these difficult times? Thankfully, there are alternative financing structures available. At Branta, we're dedicated to helping you navigate these financial waters and move your business forward. The Current Financial Landscape in the Construction Industry The global COVID-19 pandemic has wreaked havoc across all sectors, and the UK construction industry hasn't been spared. The pandemic has disrupted supply chains, leading to increased costs for materials. The problem has been compounded by labour shortages due to Brexit-driven immigration policies and self-isolation requirements. Moreover, main contractors are not meeting payment expectations, exacerbating cash flow issues for many businesses. Banks, traditionally a reliable source of funding, are reducing their support for the sector, leaving many companies in the lurch. And finance directors are increasingly anxious as cash always seems to arrive too late. Late payments can wreak havoc with a company’s reputation, which in turn hampers their ability to procure labour and materials. Which may then affect their hard-earned commercial advantage when tendering for new work. Issuing a notice to suspend work - a last-ditch effort to remedy non-payment - is proving to be a futile exercise rather than a solution. These mounting pressures have left many construction firms in a precarious financial position, struggling to see a long-term future for their company. What Does This Mean for Construction Business Owners? In these challenging times, construction business owners may feel like they're in a financial squeeze, with dwindling resources and limited avenues for financial assistance. This could lead to a slowdown in operations, layoffs, or worse, business closure. However, it doesn't have to be this way. There are still viable financial solutions available, and that's where alternative financing comes into play. Managing cash flow is a universal challenge for businesses, with 61% of small business owners regularly struggling with cash flow issues. Poor cash flow management can lead to serious problems, even when a busine ss appears profitable. The struggle to maintain cash levels often stems from a variety of factors. Low profit margins, holding too much stock, giving customers too much credit, and unnecessary spending are all common causes of cash flow shortfalls.  Moreover, small and medium-sized businesses are particularly prone to irregular cash flows and limited liquidity. This makes it crucial for these businesses to pay close attention to their working capital and cash flow management. Introducing Alternative Financing In the face of these challenges, where should a company turn if it needs additional financial support? Traditional UK banks may not be the most reliable source of aid in these trying times. Thankfully alternative financing options exist that construction businesses can explore. These include solutions from various non-traditional sources, but companies should be assured that alternatives to traditional banks do exist. Alternative financing refers to financial channels, processes, and instruments that have emerged outside the traditional finance system such as regulated banks and capital markets. These may include peer-to-peer lending platforms, crowd funding, invoice trading, supply chain and trade finance, among others. These financing options can offer more flexibility, shorter approval times, and potentially lower interest rates compared to traditional banking facilities. How Can Branta Help? At Branta, we understand the financial challenges faced by businesses in the construction sector. That's why we're committed to guiding you toward the most suitable financing options that will support your business's needs. Our team of dedicated professionals will work closely with you to understand your business's unique challenges and goals, allowing us to recommend the most appropriate financing options. Whether it's identifying suitable alternative financing structures, helping you understand the risks and benefits, or assisting with the application process, we're here to help every step of the way. Take the Next Step Don't let financial constraints hold your construction business back. There are alternative financing options out there that could provide the financial support you need to keep your business thriving even in these challenging times. Contact us at Branta today to learn more about how we can help you navigate these alternative financing options and keep your business on the path to success. Conclusion Navigating the current financial landscape in the construction industry can be daunting, but it's not a journey you have to take alone. With the right guidance and access to alternative financing options, your construction business can weather the storm and emerge stronger. Reach out to us at Branta today and let's explore how we can build a stronger financial future for your construction business together.
How does loss aversion affect our decision making?
by Christopher Ray 20 Apr, 2021
We can all probably think of examples where we should have called time on that thing earlier than we actually did to avoid hurt. We should have called off that relationship earlier before it got intensely painful, we should have stopped that project before things got really costly, we should have sold that company share rather than holding on to it in the hope it would go back up in value again. We see these decisions made, or not made, all the time... yet humans continue to make them. Why?
All companies need to credit-check their customers. Could you improve what you're already doing?
by Chris Ray 22 Mar, 2021
As a business, when we sell something to a customer on terms of trade, we're always taking on a risk of not getting paid. We undertake background checks to try and understand risk so we can compare it to our individual tolerance to credit and to structure the deal. There are many techniques available to you that you can develop to improve the understanding of who you're dealing with to ensure that you're not the guy who doesn't get paid.

client success stories

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